ReptoniX Features

Reptonix Features

Click on any of the product and service features listed to find out more about our all-encompassing approach to Online Reputation Management

Visibility

ReptoniX's visibility process begins by syndicating your business listing information to over 100 directory sites while manually updating those that are most relevant and industry specific.

ReptoniX crawls the web to:

• Locate where your business information is found
• Flag found listings for errors and inconsistencies
• Identify where your business listing is missing

With our visibility reporting tool, we have the capability to manage your online presence by creating, updating, and verifying the accuracy your listings.

ReptoniX enhances your business listings by adding additional
content such as:

• Hours of Operation
• Descriptions
• Business Categories
• Photos
• Videos

This type of consistent and robust listing data on multiple websites can lead to desirable placement in search engine results, allowing you to take control of your online presence. Read this first-hand account about how ReptoniX can enhance your online visibility.

55% of customers say the ability to easily find the information or help they need makes a memorable experience that causes them to stick with a brand.
-Customer Experience Impact Survey, 2011

Sentiment Analysis

ReptoniX aggregates all customer-generated reviews into a consolidated review reporting console with sorting capabilities that include:

• Date
• Sentiment and Rating
• Site
• Keywords

This real-time and data-rich feedback allows you to capitalize on, establish, and maintain proactive business strategies.

86.9% of people will not purchase a brand new product before reading consumer reviews.
-Fly Research, March 2011

Social Monitoring

ReptoniX aggregates all recent mentions of your business on new sites, blogs, and social networks, and tracks your social reach over time.

Mentions can be sorted by date, relevancy, and sentiment and can also be responded to and shared on your own social platforms.

34% have turned to social media to air their feelings about a company. 26% to express dissatisfaction, 23% to share companies or products they like.
-Harris Poll, April 2010

Hierarchical Reporting

ReptoniX reports on each level of your brand:

• Local
• Regional
• National

Hierarchical reporting allows you to think about:

• What the brand interaction is like at the local level
• If these customer experiences adequately represent your desired brand image.
• Which of your regions have the best and worst performance?
• Can you achieve consistency throughout your brand?
• Your entire brand as a whole; Is it how you want your brand to be portrayed?

Our weekly benchmarking reports provide insights and data at numerous levels to improve brand experience.

According to Google, 20% of all searches have local intent. 14.3 billion searches were conducted through Google in March 2010, which means nearly 3 billion Google search queries contained local terms. No matter the size of a corporation, its individual locations receive a lot of attention.
-comScore, March 2011

Reputation Consulting

ReptoniX values our clientele relationships and we want to see your business succeed!

1. ReptoniX determines your online reputation goals with a designated account manager
2. ReptoniX develops a specific and personalized campaign strategy tailored to your needs
3. ReptoniX implements your strategy through daily initiatives and evaluates your campaign's success through our weekly benchmarking and performance metrics
4. ReptoniX responds to reviews and social mentions on your behalf or gives you insight into the best methods of response

After a poor customer experience, more than a quarter of consumers (26%) posted a negative comment online. In the 21% of instances when an organization responded to a customer's negative comment, 46% of customers were pleased and 22% posted a positive comment about the organization.
-Customer Experience Impact Survey, 2011

There are many components to your brand and its success. ReptoniX's custom reputation score allows you to track your progress and leverage your brand's X-Factor

Included in your X-Factor score is:

• Visibility Score

  On how many sources is your business found?

• Accuracy Score

  Of your found business listings, how many are 100% correct?

• Review Score

  What is the average sentiment of what customers are saying about your business?

• Social Score

  How active are you online and how far is your reach?

Interested in learning more
about your brand's X-Factor?

Have ReptoniX take a snapshot of your
current online position –

Request your ReptoniX Assessment today!